Shipping policy

Free shipping available on all orders.

Duties and Taxes are included in product price.

 

Delivery 

 

Shipping 

Orders are dispatched within 2-3 working days, from Austria and will be delivered via a DHL tracked and signed service. UK and EU orders will typically arrive within 3-5 working days, while international orders can take up to 5-8 working days to arrive.

During high-demand periods, it may take us a bit longer to dispatch the order, but in this case, we will contact you directly and let you know the estimated date.

On pre-orders please note that the shipping window on the product page is an estimate, and while we endeavor to ship all orders within the estimated window, in some cases, there may be a small delay.
Please wait at least 9 weeks from the date you have placed the pre-order before you contact us. We are unable to provide an exact shipping date due to the handmade nature of our products. Most items are shipped within the estimated window, and an email with the tracking information will be sent to the email address associated with the order.
If you are no longer able to receive your pre-ordered item at the original shipping address, please email us with your order number, and we will update the shipping address for you.

We can amend the address as long as the package has not left our facility, but unfortunately we cannot reroute a package once it has shipped.

 

Returns

Please notify us of your intention to return unused items within 14 days of receiving your order.

Pre-ordered items are not refundable.